TranSolution

1. How can I place my order?

Ans: We carefully receives all work orders and evaluate before we start working them by our experienced team members. Orders are generally accepted by E-mail. Please provide the following informations while ordering:

Job Heading (Translation, Proofreading, Editing)
Documents needs to be translated / Data / Content Topic
Valid purchase order number
Billing address
Name, Phone number and E-mail of the purchasing agent.

2. What type of translators associated with TranSolution?

Ans: Our Every Translator:

Translated at least 50,000 words
Had at least two references previous work
Translate only into their native language.

3. What are quality measures of any project?

Ans: Our strength is our employees!! Working with highly qualified employees , we are in the perfect position to ulfill all of your requirements whether it is a one off project or an ongoing requirement . We have specific Departments for each of the works to take care of your exact requirement. Look at our working procedure.

4. How do you charge for translations?

Ans: We charge a "per word" rate. The rate per word depends on the language combination, complexity of the matter, and the turnaround time you require.

5. How do I count the words in my document?

Ans: Doing a word count can be tricky, especially if your document contains pictures with embedded text or you have a PDF. You can do an accurate word count if you have a Word for Windows document that contains only text. Microsoft Word 2007 shows the word count in the lower left-hand side of the application. The easiest way to get a word count is to send us all of your documents and let us do the word count for you. We have advanced OCR (Optical Character Recognition)

6. What are the payment terms?

Ans: Our payment terms are within 30 days from the date of submitting invoice. However for the project having more than Rs. 50,000/- (Approx. 1000 USD) we normally ask for the 50% advance payment from new clients.

Final price can be given on receipt of the project details.
We accept payment through Paypal, Moneybookers. Otherwise we request a bank wire transfer.

7. Can you complete my job within 4 hours to 24 hours ?

Ans: For small works we can complete to an urgent/shorter time on demand. Again a surcharge applies for this work and you use our express service option for urgent project.

8. can I pay in my Currency?

Ans: Yes! You can pay us in any currency you wish. The easiest way is by ordering online and using your credit card.

9. Are there any other charges?

Ans: There are no hidden charges. We will always let you know the end cost when we can, and stick to it! This said, there can be additional charges for extra services, like desktop publishing, working with less accessible formats. We also charge more when a project is very urgent and requires us to put other work on the back burner.

10. How can I deliver my documents to you?

Ans: If the documents have an electronic form, you can easily send them to us via our FTP or by e-mail (info@tran-solution.net). Paper materials can be posted to our office address.

11. What is the cancellation policy for booking an interpreter ?

Ans: We require 24 hours notice for cancellations (not including weekends or bank holidays). If you give us more than 24 hours notice, we will not charge for the booking. All cancellations within 24 hours incur a charge.

12. What are the necessary information you need before accepting a work?

And: Exactly there is no such specific rule for that. Generally we asked for these informations: